Thank you very much for visiting agete's website.
Please check "Common inquiries", "Q&A" and "Shop" page before you contact to us.
If you have any other inquiries, please contact to following.
Q Where can I request repairs for jewelry I purchased at agete?
A agete stores are accepted for repair consultation.
* We accept to repair our products at any agete store.* We accept to repair goods that you purchased at online shop as well.* We do not accept repairs at duty free agete shops in airports.
Please note that repairs may not be available depending on the condition of the item or the item being damaged.
If you have a "Sales Certificate" that you handed at the time of purchase, be sure to bring it with the product. In overseas agete stores, please bring your "sales certificate", otherwise we may not be able to accept you application.
Q What is the cost and duration of the repair?
A The cost and period of the repair will be provided after we look at your item condition.
If you have a "Sales Certificate" that you handed at the time of purchase, please be sure to bring it with the product. In overseas agete stores, please bring your "sales certificate", otherwise we may not be able to accept you application.
If apply it in Japan, as a reference, normally takes about 1 month to 1.5 months for repairing your item, however, it depends on the repair contents and the parts required for repair.
* Please note that the period of the repairing your jewelry may take longer depending on the time of reception (Japanese Golden Week in May, New Year's holiday, etc.) and depend on the goods you repair.
Q Do you resize the ring I purchased at agete?
A At the time of purchase, the ring with a check mark in the resizable column of the "Sales Certificate" or the ring with the "Ring Size Correction Service Card" is available to resize free of charge. (*first time within the stated range ring size only)
If you wish to resize, please bring one of the documents mentioned above and the ring to the agete store.
* If you lose your "Ring size repair service card" or "Sales certificate", or after the second time resize, payment is required.* Repairing your jewelry except resizing your ring may be charged.* If apply it in Japan, normally, resizing your ring takes about one month.
Please note that the period of the repairing your jewelry may take longer depending on the time of reception (Japanese Golden Week in May, New Year's holiday, etc.) and depend on the goods you repair.
Q Can I just ask for cleaning?
A Ultrasonic cleaning and simple cleaning such as cloth polishing are available free of charge at stores.
Payment is required when your jewelry need refinishing with rework.
Depending on the condition of the item, the material, the design, etc., the content of cleaning and the period is different.
Please contact to our shop staff for more detail.
Q I lost one of the matching earring. Can I purchase one side earring?
A If the earring can be made, following choices are available.
[Special order for one side pierced earring/ earring]
If the earring can be made, we accept special order for half price of the matching earrings price.
If apply it in Japan, it takes about 1.5 months to 2 months for the order.
Please note that some of the earrings may not be made.
Please ask shop staff for detail.
When we accept special order, we need your other side earring to match your piece.
If you are wish to order, please bring your earring and contact to our shop staff.
If you have “Sales Certificate”, please bring it with you.
If you wish but not able to come to our shop, please contact to our customer consultation office and send us your earrings.
Please contact to our tollfree call below.
A&S Inc. agete Customer Consultation Office Repair department.
Tollfree: 0800-300-3314 (Weekday 10:00 to 17:00 Japan time)
* Customers are responsible for one-way shipping costs.* Please note that we are not responsible for any accidents or loss during delivery.* We only accept shipments in Japan. We do not accept shipments overseas.
Q Can I return or exchange the accessories I purchased at A&S online store or other online store at the agete shop?
Except when we ask you to send us, we will refrain from attached images, files, URLs, etc. due to the security of the Internet.
We use the personal information from our inquiry form is to answer the inquiries only. We will not use it for any other purpose. Please check our privacy
policy for details.
It may take some time to reply to your inquiry due to the content of the inquiry or our open hours.
Please understand that we are responding sequentially. If you are in hurry, please contact to our tollfree call below.